Question 1

How is NeoSIM different from a regular travel eSIM?

Accepted Answer

Most travel eSIMs sell expiring data packages tied to one region. NeoSIM is a single global eSIM with one wallet — pay only for what you use, in 150+ countries. No regions to switch between, no leftover gigabytes.

Question 2

Will my phone work with NeoSIM?

Accepted Answer

NeoSIM works on every eSIM-capable device released since 2018 — every iPhone XS or newer, Pixel 4+, Galaxy S20+, and most flagships. Check the full list during checkout.

Question 3

How fast is the connection?

Accepted Answer

We connect to 500+ tier-1 carriers via direct IPX agreements. You get native 4G/5G in every supported country — same speeds as a local SIM.

Question 4

What happens to my home number?

Accepted Answer

Nothing. NeoSIM installs as a secondary line. Calls and SMS to your home number keep arriving. Use NeoSIM for data only, or set it as the default line — your call.

Question 5

Can I top up from anywhere?

Accepted Answer

Yes. The wallet works from any country with Apple Pay, Google Pay, or any card. Balance never expires.

Question 6

Is there a monthly fee?

Accepted Answer

No subscription. The eSIM itself is free; you only pay for the data you use. 1 MB minimum increments.

Question 7

Can I get a refund on unused balance?

Accepted Answer

Yes. Anytime. Request a refund in the wallet app and we return the unused balance to your original payment method within 5 business days.

Question 8

How does eKYC work?

Accepted Answer

For regulatory compliance in some regions, we may ask for a quick selfie + ID scan. Takes 30 seconds, fully encrypted, processed by our GDPR-compliant partner.

Question 9

Can I set a daily spending limit?

Accepted Answer

Yes. In the app, go to Settings → Daily Cap and set the maximum amount you want to spend per day. When you reach the limit, your speed drops to 64kbps — you stay connected, just slower. The cap resets every midnight UTC.

Question 10

How does the referral program work?

Accepted Answer

Share your unique referral link. When a friend signs up and makes their first top-up, you both benefit. You earn 5% of every top-up they make — forever — credited to your NeoSIM balance as free data.

Question 11

Can my family share one eSIM account?

Accepted Answer

Yes. With Family Wallet, one balance covers up to 6 devices. The account owner can set individual daily limits for each family member. Perfect for traveling together.

Question 12

What is NeoSIM's privacy policy in simple terms?

Accepted Answer

We collect only what we need to bill you. We never sell your data, never build ad profiles, and never share your location with third parties. Connection logs are deleted after 90 days. Servers are in Frankfurt, EU. Read our 8-point Privacy Manifesto for the full commitment.

The small print,
made plain.